Location: Zimmerman Marine - Cardinal, VA
Position: 37 24.446 N 076 21.203 W
Cruisers will many times refer to other cruisers by boat name rather than by person name. For example, we are sometimes called "the Rachels". Likewise, we often refer to other couples as 'the Liberty's', 'the Hobnobs', 'the Gambles', etc. It's not that we don't all know each other's names (well not always); it's just that it's sometimes easier to think of one name (the boat's) than it is to think of each person's name. Or maybe it's because in a group some people may not know the names of a boat's owners, and if you say 'the Rachel's', everyone knows who you're discussing.
At Zimmerman's they assign a "service coordinator" to oversee each job. While it sounds like just another layer of overhead, we've actually found it to be (like so many other things here) well thought out and quite useful. The 'service coordinator' is a salaried position, so none of their time is charged to your job. They interface with the technical staff who do bill hourly, management, the scheduler, and the owner to keep things running smoothly and to make sure everyone is on the same page. We've found the level of communication here to be excellent - we all know what's going to happen when, and who's going to do what next - it's really been a great experience on that level.
The day Rachel was hauled, a gal walked by and said "Nice boat name." We thanked her, whereupon she said "That's my name, too." We told her we're usually pretty bad with names, but figured we wouldn't have too much trouble remembering hers.
Once our problems were diagnosed and everyone realized we were going to be here a while, Rachel was assigned to be our service coordinator. That was kind of cute - Rachel being Rachel's service coordinator.
A few days later, she was sitting in the cockpit with us discussing the work that will be done. We had a question to which she didn't have a quick answer, so she made a call. Here's how it went: "Hi, Steve. This is Rachel.